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Shipping Policy

EPHARMARX provides you with international shipment service and specializes in delivering generic medication to different parts of the world. Our products are very well packed in a secured envelop, without remarking the inside content. The order will be straightaway shipped from the address of the producer to the given receivers address.
Following are the Terms and Conditions of the service
• We do not ship to to P.O. Box Address, Hotel Address or University Address.
• The maximum weight of an order that can be shipped in a single shipment is 500gm.
• Order with weight above 500gm will be shipped in two shipments.

Delivery time
Product delivered by Express Shipment Method can be received within 8-10 business days.
Product delivered by Registered Post can be received with 15-20 business days.

Delivery process
EPHARMARX has always managed to deliver all its orders on or before time. Customers will receive an Email notification as soon as the product is dispatched for delivery. This Email will contain details about the specific number of days required by us to deliver the products.
If the order is placed through Express Shipment Method, then the customer will be provided with a tracking number, so as to track the exact position of the order.
We request customers to kindly get in touch with our customer support team in case if you do not receive the delivery on the given day. If the customer does not receive the order on the given day, or if it is delayed due to our fault, then you can either ask for refund or we will reship the order without any additional cost.

Confirmation and shipping Mails
The customer will receive two e-mails, if the order is successfully placed. The customer should get in touch with our customer support team in case he/she does not receive any e-mail within an hour of placing the order.
The first e-mail will be confirmation-mail, sent immediately after you have successfully placed the order. In this mail you will find an invoice detail of your order. The customer can cancel or make changes in the initial order within a time span of 24hours and not after that. The shipment email will be sent immediately after the order is dispatched for delivery. This mail will contain the order estimated arrival date and the order tracking number.

Note –
For additional information about shipping policy, we recommend you to kindly contact our customer support team on our Toll Free Number- 1-888-801-3182

Refund Policy

In case of unsatisfactory service, customers have a right to cancel their order and ask for a refund. All our policies are built on achieving customer satisfaction and our team strives for the same. We genuinely value our customers and we guarantee that our Refund Policy will surely make you feel the same. We recommend every customer to go through our refund policy before placing an order with us.

Policies for Refund and Cancellation
• Cancellation of orders can be done only within 24hrs of placing the order and not beyond that.
• In case a damaged product or wrong product is delivered, we offer 100% money back or free of cost re-shipment.
• If the product is delivered late due to any reason from our end then, customers can ask for money back or we will reship the order without any further cost.
• Refund cannot be initiated until and unless the customer submits the Return Authorization Number.
• Refund requests will not be entertained after 30days from the day of product delivery.
• Refunds will be credited only to the authorized bank account of the customer from which the payment was made. The entire process can take 10 – 15 business days.

Exceptions(No Refunds)
• If customer provides an incomplete or wrong address which leads to delivery at the wrong address.
• If delay in product delivery was not due to mistake from our end.

Refund process
To initiate a refund request customers should contact our customer support team via email, live help or our toll free number. Customer support will ask the customer for a few details. Provide with the same as well the reason for a refund. Customer support will verify the details, substantiate the request and issue Return Authorization Number.

Privacy Policy

Epharmarx is committed to protect its customer’s privacy. Here we use the gathered information to enable your account and to enhance your online shopping experience. Epharmarx protects its client’s personal and other important details and assures 100% confidentiality of their personal and financial information. Our effective privacy policy ensures that all the customer’s important information is in safe hands and is not ill-used in any which ways.
Below mentioned are some of the salient features of our privacy policy.

1. Epharmarx has a stringent policy not to share any customers credential with any third party. Every customer has his/her own personal account with Epharmarx, which can be easily modified at their will.

2. Customer can easily stop receiving emails from us through a simple step, by clicking on “UNSUBSCRIBE” button on the webpage.

3. We guarantee to protect the details of our clients and no disclosure is possible to any unauthorized person.

4. Be assured that Epharmarx will not share customer’s personal details such as Name, Address, Phone Numbers, Email Address, Account Number, Passwords, etc with any third party. All this personal information and any other information provided are strictly used for the process of order placement and delivery only.

5. Epharmarx uses 128 bit Secure Socket Layer (SSL) for encryption to protect customer data and transaction details.

6. Epharmarx is strictly against spamming; customers are assured they will not receive any third party promotional e-mails.

Disclaimer

Erectile dysfunction

Eye & Skin care

Women's Health

Trial Packs

RECOMMEND PRODUCTS

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